How do you handle customer feature requests?

Overarching principles for communicating with customers

  1. Be open and honest. …
  2. Be grateful for their effort. …
  3. Be courteous, not scripted. …
  4. Don’t make promises you can’t keep. …
  5. Show understanding. …
  6. Find their real need. …
  7. Offer workarounds. …
  8. Give an honest explanation.

How do I manage feature requests?

Your Top 7 Tips For Managing Feature Requests

  1. Put everything in one place. …
  2. Create a system for receiving and managing feature requests. …
  3. Respond – personally, promptly and honestly. …
  4. Categorize and Prioritize the requests. …
  5. Discuss the requests with colleagues and other customers. …
  6. Stay in touch with customers.

How do I deny a feature request?

How to say no to a feature request

  1. Make sure you understand what your customers are requesting. …
  2. Set your customers requests in context. …
  3. Craft your responses with care and patience. …
  4. Show customers you genuinely care about your product. …
  5. Collect your feature requests in one place – even the ‘terrible’ ones.

What makes a good feature request?

State clearly what the feature is. Describe how it might work. Explain what problem the feature would solve. Describe a scenario that shows the proposed feature at work.

How do you say no to feature requests?

Examples of how to say no to feature requests

  1. Instead of saying: Thank you for the suggestions, but we don’t plan to build this feature.
  2. Say: Thank you for your message. …
  3. Instead of saying: I’m not sure if it’s the best idea for us. …
  4. Say: We’re not supporting this exact feature, but let me look for a workaround for you.

How do you evaluate a feature request?

Here are some questions to ask yourself as you assess each factor:

  1. Cost – How long will it take to build the feature? How difficult will it be? …
  2. Benefit / Impact – What impact will it make on the business? …
  3. Urgency / Demand – How badly do your clients want or need this feature?

How do you prioritize a feature request?

How to prioritize feature requests using customer feedback

  1. Step 1: Get clear on your business goals.
  2. Step 2: Filter the feature requests based on what your most important customers want.
  3. Step 3: Prioritize further by other attributes that matter.
  4. Step 4: Determine your development budget.

How do I manage feature requests in Jira?

From the Jira Administration menu, select Projects and then click on Create Project. Select the type of project, and give it a name –This will create a Board, which will be the place to view and manage feature requests.

What is a software feature request?

Feature request software helps you make informed product decisions. Understand what your customers want so you can build the most impactful features.

How do you write a proper feature request?

Writing feature requests and bug reports that get results

  1. Briefly summarize the request. Ideally this should be no more than a few words. …
  2. Describe the current situation. …
  3. Describe the desired outcome. …
  4. Describe the benefits of the change. …
  5. Describe the negative effects of the change.

How do I raise an enhancement request?

To raise a Product enhancement or new feature request

  1. Select the “Add a New idea” button,
  2. Provide a high-level Summary and detailed Description,
  3. Select a product Category area.
  4. Finally share the idea to submit it.

How do I create a feature request in Jira?

Create a place to store the requests

From the Jira Administration menu select Projects and then click on Create Project. You’ll then be presented with a selection of the types of project you might want to use.

What is a feature request in Jira?

A feature request is an idea a customer sends your way to make you understand how he’s using your product, and what he expects from your product to offer him a better user experience. Feature requests are an essential communication channel between you, the product owner, and your users.

What is a new feature in Jira?

New Feature is a default issue type in Jira Service Management. Either may also be a custom issue type, depending on the configuration of your Jira instance.

What are Jira epics?

An epic is a large body of work that can be broken down into a number of smaller stories, or sometimes called “Issues” in Jira. Epics often encompass multiple teams, on multiple projects, and can even be tracked on multiple boards. Epics are almost always delivered over a set of sprints.

What is the difference between a feature and an epic?

A feature is what everyone else refers to as an epic, A user story is a type of story. Epics can be broken down into capabilities which can be broken down into features which can be broken down into user stories.

What is bigger than an epic in agile?

In the same way that epics are made up of stories, initiatives are made up of epics. Initiatives offer another level of organization above epics. In many cases, an initiative compiles epics from multiple teams to achieve a much broader, bigger goal than any of the epics themselves.

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