What to do if a client refuses to pay?

  1. Write a very clear email and reattach your contract. First, try writing an email as a friendly reminder to a customer for payment. …
  2. Send an official payment demand letter to clients who refuse payment. …
  3. Take stronger action.

How do you respond to a client that doesn’t pay?

Respond calmly to threats.

Avoid getting angry, remembering that you have the legal right to payment. Continue to respond to the client with logic and reason. For example, a client may threaten you with a negative review on social media. Say, “I can’t stop you, but you are still legally obligated to pay your bill.”

How do you ask a client for payment without being rude?

For the best success when calling a client make sure you do the following:

  1. Clearly explain who you are.
  2. Tell them why you are calling.
  3. Avoid bringing up anything not related to the payment.
  4. Speak clearly and politely.
  5. Don’t make any accusations.
  6. Explain what they need to pay you.
  7. Explain how they can pay you.

How do you politely ask for client pay?

📞 Calling your client to ask for payment

  1. Introduce yourself and explain why you’re calling.
  2. Be clear, concise, polite, and short.
  3. Don’t use slang words and expressions.
  4. Don’t make direct accusations about the client not paying you.
  5. Maintain an impersonal and polite tone that gives your client the benefit of the doubt.

What can you do if customers don’t pay?

Getting a Client to Pay an Invoice after Nonpayment

  1. Contact the customer. The first step is to make contact with the customer. …
  2. Assess interest or late fees on unpaid invoices. …
  3. Send a formal debt collection letter. …
  4. Call a collection agency. …
  5. Take legal action for nonpayment of invoices. …
  6. Pay attention to your staff.

What do you do if a freelance client doesn’t pay?

If you’re dealing with a client who won’t pay and you don’t have anything in writing, send them a letter along the same lines as you would if you had a contract. You can tell the client you agreed on a payment amount and the terms and you’re just writing to follow up to see when the check would be sent.

How do you politely remind someone to pay you?

Get paid on time, every time.

  1. Use clear subject lines.
  2. Re-attach the original invoice.
  3. Write in a friendly tone, even if payments are late.
  4. Make the payment due date clear, and reiterate the payment terms they agreed to.
  5. Remind them how they can pay, and list the payment methods you offer.

How do you politely tell someone they forgot to pay you?

1 Answer

  1. Say something like, “Hey! …
  2. If you really want to be polite, you could say something like, “Hey, I’m sure you have a lot going on right now. …
  3. Or you could say, “I’m really sorry about this. …
  4. You could also ask them, “Do you mind if I just send you a quick email about this later?

Can you sue a client for non payment?

At that point, it’s clear the client is avoiding paying you at all costs and you may need legal help to get the money you’re owed for your work. Suing for non-payment of services involves making a formal demand for payment, filing a lawsuit and seeking a judgement in court.

Can a customer withhold a payment?

By law, customers can only withhold a ‘reasonable’ amount of payment on a job. For example, if a customer is unhappy with the installation of a single plug socket on a full kitchen refurb then they can only withhold the amount required to fix that issue.

How do you take legal action against a company for non payment?

Contracting and late payment: correct legal procedure when invoices remain unpaid

  1. Step 1: Contact the debtor.
  2. Step 2: Use a credit collection agency.
  3. Step 3: Letter before action.
  4. Step 4: Letter of intended proceedings.
  5. Step 5: File claim with MoneyClaim Online.
  6. Step 6: Alternative dispute resolution (ADR) [If debtor agrees]

What can I do if someone owes me money and refuses to pay?

If someone owes you money and they refuse to pay you at the agreed time, you may take the matter to the Small Claims Court. If someone has bought goods such as furniture from you and they have failed to pay for it, you can take the matter to the Small Claims Court.

What can you do if a client doesn’t pay you UK?

Official demand

You can use a statutory demand, and if your customer ignores it or can’t pay, you can apply to a court to make them bankrupt (if you’re owed £5,000 or more by an individual), or get the company liquidated (if you and any other creditors are owed £750 or more).

What can I do if someone owes me money and refuses to pay UK?

You can use a statutory demand to ask for money you’re owed from a person or business. If they ignore the statutory demand or cannot repay the money, you can apply to a court to: make someone bankrupt – if you’re owed £5000 or more by an individual, including a sole trader or a member of a partnership.

How do you get money back from someone who refuses to pay you?

If that doesn’t work, take these steps to start collecting money you are owed:

  1. Understand the Dynamics. The person who owes you money has broken his/her word. …
  2. Remind Them About the Debt. …
  3. Send a Letter. …
  4. If All Else Fails, Get Your Lawyer to Write a Letter. …
  5. Make Sure the Lawyer’s Letter Goes Out. …
  6. Go to Court.

What can you do if someone owes you money and refuses to pay in South Africa?


If the person who, for example; owes you money refuses to pay, they should then be sent a letter of demand which indicates all the facts and the specific amount you are claiming. The letter must be delivered in person or by registered mail (the Post Office can assist).