Don’t make excuses because it makes the co-worker think their complaint isn’t valid. Think about the co-worker’s point of view. Listen to feedback and then repeat it back so your colleague knows you’re listening and understanding. Ask questions if necessary to further understand the issue.

What to say to an employee who is complaining?

Talk to the employee

It is best to have a constructive discussion with the habitually complaining employee. When you talk to them, be specific about negative behaviours (eg. instances of whining or complaining without cause) that need to change. Explain how it affects workplace morale and is unacceptable.

How do you handle a toxic colleague?

Dealing With Toxic Colleagues

  1. Learn About Them. …
  2. Understand What is Going on With Them. …
  3. Develop Healthy Coping Mechanisms. …
  4. Avoid Engaging with Them Unnecessarily. …
  5. Try Talking It Out. …
  6. Talk to Your Superiors About It.

What do you do when a coworker complains about another coworker?

Talk to a conflict resolution specialist today.

  1. Do Listen Carefully and Ask Questions.
  2. Do Thank the Employee for Coming Forward.
  3. Do Investigate the Claims.
  4. Do Encourage Confidentiality.
  5. Do Facilitate a Meeting to Resolve Disputes.
  6. Bonus: Do Get a Neutral Facilitator to Respond to Employee Complaints.

How do you deal with a coworker that thinks they’re your boss?

Start with these four tactics:

  1. Speak Up in the Moment. Your colleague has just taken charge and relegated you to a boring task again, and you’re really upset about it. …
  2. Schedule a Chat. Maybe you skimmed over the “raise your voice” advice thinking, “Been there. …
  3. Nominate Co-workers. …
  4. Go to Your Boss.

How do you respond to someone complaining?

11 Phrases to Effectively Respond to Complaining

  1. “Go on. I’m listening.” …
  2. “Let me see if I got that.” …
  3. “Is there more?”
  4. 4. ” …
  5. “What would you like to see happen next?” …
  6. 6. ” …
  7. “What did they say when you discussed this with them?”
  8. “What steps have you taken to try to solve the problem?”

How do you respond to a complaint?

How to Respond to Customer Complaints

  1. Listen to or read the customer’s complaint.
  2. Take a moment to process the criticism.
  3. Determine what action you’ll take to address the problem.
  4. Thank the customer for their feedback.
  5. Apologize and reiterate your understanding of the issue.

How do you outsmart a manipulative coworker?

How to handle a manipulative coworker

  1. Define your experience. …
  2. Assess your feelings and use your support system. …
  3. Try to resolve the conflict together. …
  4. Let a manager or superior know what’s going on. …
  5. Focus on positive workplace relationships. …
  6. Lead by example. …
  7. Practice mindfulness. …
  8. Show sympathy and empathy.

How do I tell my coworker to back off?

For example, you can say, “Thanks Susan, but I’ve managed this project for two years, so I’m confident in my ability.” This way, you show the coworker that you’re perfectly capable of handling the situation while at the same time giving a subtle reminder to back off.

How do you tell if your coworker is undermining you?

14 signs of undermining coworkers

  1. They gossip. …
  2. They put negative thoughts in your head. …
  3. They take credit or place blame. …
  4. They’re competitive in an unproductive way. …
  5. They withhold necessary information from you. …
  6. They act like your supervisor. …
  7. They direct sabotaging comments and behavior at others as well.

How do you deal with two faced coworkers?

How do we handle the two-faced foe?

  1. Maintain integrity. Never return the favor, as it will only make you look bad.
  2. Politely confront the situation. …
  3. Maintain your distance. …
  4. Always be alert/aware. …
  5. Create and maintain a strong business network. …
  6. Never underestimate others. …
  7. Don’t let it get you down.

How do you tell if a coworker is trying to sabotaging you?

How do you tell if someone is sabotaging you?

  1. They make you jump through hoops others don’t have to. …
  2. They talk about you behind your back. …
  3. They tell lies to your boss or your colleagues about your work. …
  4. They steal your ideas or try to take credit for your work.

How do you deal with a sabotaged coworker?

How to Deal With Sabotaging Colleagues

  1. Take a Proactive Approach. Identify the factors that usually precipitate an attack. …
  2. Engage in Dialogue. Talk to your colleague about his behavior in a non-confrontational way. …
  3. Talk to Others. …
  4. Protect Yourself at Work.

What are the signs of a toxic workplace?

1. A Toxic Workplace May Have Poor Communication

  • Overall lack of communication is a core issue.
  • Constant lack of clarity around projects.
  • Different employees receive different messages.
  • Passive-aggressive communication.
  • Weak listening skills.
  • Constant “off-hours” communication.

How do you stop someone from undermining you at work?

How to deal with a coworker who undermines you

  1. Build your relationship. …
  2. Address the issue directly. …
  3. Ignore the behaviour. …
  4. Ask your colleague for clarification. …
  5. Remain confident in your abilities. …
  6. Identify the reason for the animosity. …
  7. Share your concerns. …
  8. Leave the department or company.

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